Emergency Medical Services

All our ambulances (also called Mobile Intensive Care Units, or MICUs) are staffed with two paramedics. However, many emergencies require more than two care providers to handle all the medical equipment it takes to provide the best care possible. A heart attack call is a typical example where several paramedics are necessary to evaluate, treat, lift and transport the patient as quickly and as safely as possible. Each of our engines are staffed with firefighters who are cross-trained as paramedics so it makes sense to send them along with the ambulance on certain types of medical emergencies.  

Ambulance Billing

Our ambulance billing is administered by Emergicon, a third-party company. If you have concerns regarding a medical bill please contact Emergicon directly:

Phone: 972-602-2060
Toll-free: 1-877-602-2060
E-mail: info@emergicon.com
P.O. Box 224225
Dallas, TX 75222-4225

Addison's Privacy Policy (HIPAA)

Your privacy is of utmost importance to our department and we are governed under the Health Insurance Portability and Accountability Act of 1996.  If you would like to obtain information on our HIPAA Privacy Practices click on the following link: HIPAA Privacy Practices

Complaints may be directed to the designated Compliance Officer, Deputy Chief CJ Alexander at calexander@addisontx.gov

Medical Records Requests

Requests for medical records may be made through Addison's Open Records Request Portal. 

CPR Classes

We offer CPR/AED Training. Learn more about CPR/AED Training!