Emergency Medical Services

All our ambulances (also called Mobile Intensive Care Units, or MICUs) are staffed with two paramedics. However, many emergencies require more than two care providers to handle all the medical equipment it takes to provide the best care possible. A heart attack call is a typical example where several paramedics are necessary to evaluate, treat, lift and transport the patient as quickly and as safely as possible. Each of our engines are staffed with firefighters who are cross-trained as paramedics so it makes sense to send them along with the ambulance on certain types of medical emergencies.  

Ambulance Billing

Our ambulance billing is administered by Emergicon, a third-party company. If you have concerns regarding a medical bill please contact Emergicon directly:

Phone: 972-602-2060
Toll-free: 1-877-602-2060
E-mail: info@emergicon.com
P.O. Box 224225
Dallas, TX 75222-4225


Addison's Privacy Policy (HIPAA)

Your privacy is of utmost importance to our department and we are governed under the Health Insurance Portability and Accountability Act of 1996.  If you would like to obtain information on our HIPAA Privacy Practices click on the following link: HIPAA Privacy Practices

Complaints may be directed to the designated Compliance Officer, Deputy Chief CJ Alexander at calexander@addisontx.gov

Medical Records Requests

Requests for medical records may be made through Addison's Open Records Request Portal

CPR Classes

We offer CPR/AED Training. Learn more about CPR/AED Training!

2021 Mission:Lifeline Regional Award

We are proud to achieve recognition by the American Heart Association for following the latest research-based standards for severe heart attacks with a 2021 M:L Regional Award!

Mission: Lifeline EMS recognition is a program designed to showcase Emergency Medical Service organizations across the nation for excellent STEMI (heart attack) care. Prehospital personnel are the first providers of care to patients suffering from cardiac emergencies. The role of EMS in the system-of-care for these patients is crucial and often sets the course for the patient's outcome. The Mission: Lifeline EMS recognition program was launched in 2014 and continues to celebrate the achievement of the pre-hospital providers and their collaboration with each other and destination hospitals specific to STEMI patient care.